As a senior nurse, Luo has worked in the cardiology department of the Guangdong Provincial People's Hospital for 18 years and has treated many elderly patients.

The wealth of experience she has gained during that time helped her deal with some of the more serious situations at the isolation facility.

One day, an elderly patient suddenly felt acute chest pains. Luo immediately checked the vital signs and contacted the nearby North Lantau Hospital. The patient was taken to the hospital just 10 minutes later.